Patient Rights and Responsibilities

Your rights

You have the right to receive information in plain language and in a manner you understand. When applicable, a legally authorized or patient-selected representative may exercise or receive information about these rights.

• Be treated with consideration, respect and recognition of your individuality, property, privacy and dignity.
• Be free from discrimination, retaliation, verbal, mental, sexual and physical abuse, neglect, exploitation, injuries of unknown source and misappropriation of property.
• Participate in assessments and in establishing and revising your individualized plan of care.
• Be informed about proposed services, disciplines, visit frequency, expected outcomes, risks, benefits and factors that may affect treatment.
• Give informed consent, accept or refuse care, and be told the foreseeable consequences of refusal.
• Receive the services included in the agreed plan of care, subject to lawful transfer or discharge.
• Receive information before care begins about known charges, expected payment sources and amounts you may be responsible to pay, including changes when they occur.
• Receive appropriate advance notice when services may not be covered or when care is reduced, transferred or terminated.
• Have a confidential clinical record and access records as permitted by law.
• Voice complaints about care, conduct, discrimination, property or safety without coercion, interference, discrimination or reprisal.
• Receive timely investigation and resolution of complaints.
• Receive language assistance and disability-related auxiliary aids and services at no cost when required by law.
• Be informed of agency transfer and discharge policies and receive assistance with a safe, appropriate transition when required.

Your responsibilities

• Provide complete and accurate health, medication, insurance and contact information.
• Participate in the plan of care and tell the team when you do not understand instructions.
• Follow the agreed plan or inform the agency when you cannot or choose not to do so.
• Report changes in condition, medications, living situation or caregiver availability promptly.
• Maintain a reasonably safe environment for visits, including securing pets, weapons and smoke hazards.
• Treat agency personnel with respect and avoid threatening, abusive or discriminatory conduct.
• Keep scheduled visits or provide reasonable notice when a visit must be changed.
• Meet agreed financial obligations and ask questions about charges before services begin.

Questions or complaints

Contact Basil Home Health first when possible so we can address your concern promptly:

After-hours support

Active patients may call 614-665-6282 during evenings, weekends and holidays for urgent home-health concerns. Follow the instructions to reach the on-call clinician. For a medical emergency, call 911 or go to the nearest emergency department.

Accessibility

Tell us if you need an interpreter, translated information, large print, or another reasonable communication aid. We will arrange appropriate assistance as required by applicable law.

This summary is informed by 42 CFR § 484.50 and applicable patient-protection requirements. It does not replace the complete admission notice or create a representation of current Medicare certification.